Privacy Policy

Last updated: June 2026

Urgent Website Help ("we", "us", or "our") operates the website urgentwebsitehelp.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We may collect the following types of information:

Contact details — name, email address, and phone number provided when you submit a repair request or contact us.
Website information — your website URL, hosting provider, and details about the issue you're experiencing.
Access credentials — CMS admin (e.g. WordPress, Shopify) and hosting login details you provide so we can perform repairs. These are stored securely and deleted once the job is complete.
Usage data — anonymous analytics data including pages visited, time on site, browser type, and referring URL.
Payment information — billing details processed securely through our third-party payment provider. We do not store credit card numbers on our servers.

How We Use Your Information

We use the information we collect to:

Diagnose and repair issues on your website.
Communicate with you about your repair request and its progress.
Process payments for our services.
Send follow-up communications related to completed work.
Improve our website, services, and customer experience.
Comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Access credentials you provide for repair work are stored using encryption and are permanently deleted within 48 hours of job completion.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.

Third-Party Services

We may use the following third-party services:

Google Analytics — for anonymous website usage statistics. Google Analytics uses cookies to collect non-personally identifiable information.
Payment processors — to securely handle payments. These providers have their own privacy policies governing the use of your information.
Email services — to send transactional emails related to your repair requests.

We only share the minimum information necessary with these services to deliver our product and fulfill our obligations to you.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect anonymous analytics data. You can control cookie behaviour through your browser settings. Disabling cookies may affect some features of our website.

We use the following types of cookies:

Essential cookies — required for the website to function properly.
Analytics cookies — help us understand how visitors interact with our website so we can improve it.

Your Rights

Under applicable US privacy law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent for data processing at any time.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: privacy@urgentwebsitehelp.com